At Dear Aura, we’re committed to your satisfaction with our custom jerseys. Here’s our streamlined policy for returns and refunds to ensure a smooth experience:

1. RETURNS

• Eligibility: Returns are accepted within 30 days of purchase if the jersey is in original condition (unworn, unwashed, with tags intact). We don’t accept returns after 30 days from delivery or if the item has been used.
• Process: Email us at care@dearaura.us to start the return. You’ll receive a return authorization number and instructions.
• Shipping: We will be responsible for the return shipping fee if it is due to our fault (e.g., damaged goods, non-arrival, wrong size/goods due to our fault, ...).
• Refund: Once we receive and verify the jersey, it will be issued within 7 days. Keep in mind that if you rely on your bank or credit card company, the credit may take an extra 3-5 working days to be posted to your account.

2. EXCHANGES

• Eligibility: Exchanges for size, color, or style are available within 30 days of purchase, provided the jersey is unworn, unwashed, and has tags intact.
• Process: Contact us at care@dearaura.us for a return authorization number and shipping details.
• Shipping: After we receive and confirm the jersey’s condition, we’ll ship the replacement (processing takes 3 business days, delivery 5-10 days).
• Fee: Pay the difference if the replacement costs more; we’ll refund the difference if it’s less.

3. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

• Accepted Cases: Refunds or replacements are offered if:
• The jersey arrives damaged or poorly printed.
• We sent the wrong item (design, product type, or size).
• Immediate Action: Email us at care@dearaura.us with your order number and photos of the issue.
• Resolution: We’ll promptly arrange a replacement or refund.

4. MISSING ORDERS

Eligibility: If your order doesn’t arrive within 30 days (US) or 60 days (international), contact us for a full refund. This excludes delays due to incorrect shipping details or missed deliveries.

5. UNACCEPTED CASES

Returns or refunds are not available if:

• You ordered the wrong size (check size charts before ordering).
• The package is missing due to an incorrect address provided.
• You request changes after the item is printed and shipped.
• You return the product without prior contact.

6. CHANGING OR CANCELLING ORDERS

You have 6 hours after placing your order to email us at care@dearaura.us for changes or cancellations. After this, production begins, and changes are not possible.

7. CUSTOMER SUPPORT

For any questions or assistance, reach out at:

Email: care@dearaura.us

Payment Processing Email: finance@dearaura.us

Address: 3300 Steve Reynolds Blvd, Duluth, Georgia 30096, United States

Thank you for choosing Dear Aura! We’re here to ensure you’re happy with your purchase.